Privacy Policy

This Privacy Policy explains what information Taellion ("we", "us") collects when you visit taellion.com (the "Site"), how we use it, who we share it with and the choices you have. It applies to the Site only. Work we do for a customer is covered by the separate agreement for that work.

Information we collect

We collect only what we need to run the Site and answer you.

• Contact form. When you send a message, we collect your name, email address and message, plus your phone number and company name if you choose to give them. We also record which page you sent the form from.
• Site chat. The chat assistant answers common questions about Taellion. Your conversation is saved in your browser's local storage so it is there when you come back.
• Email and phone. If you email or call us, we receive your contact details and whatever you choose to tell us.
• Technical data. Like most websites, our hosting provider automatically records basic request data, such as IP address, browser type, device type, pages requested, referring page, date and time. Our contact form also uses your IP address for a short time to block spam and repeated submissions.

Please do not send us sensitive information, such as health, financial account or government ID details, through the contact form or chat.

How we use information

• To reply to your message and set up the call you asked for.
• To prepare a quote or proposal if you ask for one.
• To run, secure and fix the Site, including blocking spam and abuse.
• To understand which questions visitors ask so we can improve the Site and the chat answers.
• To meet legal obligations and protect our rights.

We do not use your information for automated decisions that have legal or similarly significant effects on you.

How we share information

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We share it only with service providers that help us run the Site, and only as needed for that purpose:

• Zoho. Contact form messages are delivered to our inbox by email through Zoho Mail, which hosts our business email.
• Vercel. The Site and its contact and chat functions are hosted on Vercel, which processes request data and keeps standard server logs.

We may also disclose information if the law requires it, to protect the rights, safety or property of Taellion or others, or as part of a merger, sale or transfer of our business, in which case this policy will continue to apply to that information.

Cookies, analytics and tracking

The Site does not use advertising cookies, third-party analytics or tracking pixels. We use your browser's local storage only to remember your chat conversation and site preferences on your own device. You can clear it at any time with the Clear conversation button in the chat or in your browser settings.

Because we do not track you across websites, we do not respond differently to Do Not Track signals. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing of your personal information, which we do not do in any case.

How long we keep information

• Contact form messages and emails: as long as needed to respond and follow up, and for up to 3 years after our last contact, unless you become a customer, in which case your customer agreement applies.
• Hosting logs: kept by Vercel for a limited period under its own retention settings.
• Chat history in your browser: until you clear it.

We may keep information longer if the law requires it or to resolve a dispute.

Security

We use reasonable safeguards to protect your information, including encrypted HTTPS connections for the Site, encrypted delivery of form messages to our mail provider, and limited access to our inbox and accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights and choices

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong;
• delete your information;
• stop contacting you.

Depending on where you live, including California and other US states with consumer privacy laws, you may have these rights by law, along with the right to opt out of the sale or sharing of personal information, targeted advertising and profiling. We do not sell or share personal information or use it for targeted advertising or profiling, so there is nothing to opt out of, but you may still contact us with any request.

To make a request, email hello@unusai.co or call 917-658-2006. We will confirm your identity using the contact details we already have, and we respond within 45 days. You may use an authorized agent, and we may ask for proof of that authority. If we deny your request, you may appeal by replying to our decision, and we will answer the appeal within 60 days. We will not treat you differently for using your rights.

Children

The Site is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

Where information is processed

Taellion is based in the United States, and our service providers process information in the United States. If you visit from outside the United States, your information will be processed there.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. If a change is significant, we will make it clear on the Site.

Contact us

Questions or requests about this policy can be sent to:

• Taellion, Queens, NY
• Email: hello@unusai.co
• Phone: 917-658-2006